Renewals Manager - GSP South Africa

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Job ID:

1927

Category:

Business Development, Sales
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Job Views:

104

Employment Type:

Full time

Posted:

03.17.2020
col-wide 

Occupations:

Sales-Retail: General-Other: Sales-Business Development

Job Description:

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include
  • Drive CX Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
  • Focus on selling the existing portfolio and new offers
  • Renew, up-sell and close on-time contracts in assigned territory
  • Increase sales penetration at existing accounts
  • Understand customers’ and partners’ procurement process
  • Maintain internal and external relationships in support of closing the sale
  • Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
  • Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
  • Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
  • Understand the overall industry environment
  • Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
  • Monitor and report on market and competitor activities and provide meaningful reports and information
  • Analyze data and trends to identify growth opportunities

Job Requirements:

Who You Are
  • Excellent executive level communication and presentation skills
  • Process Expert Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy
     
Required Experience
  • 7+ years of leadership experience with a solid focus on negotiating contracts and strategy
  • 5+ years of experience with subscription and software offers
  • Education Bachelor degree; Master’s degree preferred.
  • Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
Company Info
Cisco


Phone:
Web Site: www.cisco.com
Company Profile

Company Info


Cisco

Phone:
Web Site: www.cisco.com

Renewals Manager - GSP South Africa

col-narrow-left 

Job ID:

1927

Category:

Business Development, Sales
col-narrow-right 

Job Views:

104

Employment Type:

Full time

Posted:

03.17.2020
col-wide 

Occupations:

Sales-Retail: General-Other: Sales-Business Development

Job Description:

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include
  • Drive CX Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
  • Focus on selling the existing portfolio and new offers
  • Renew, up-sell and close on-time contracts in assigned territory
  • Increase sales penetration at existing accounts
  • Understand customers’ and partners’ procurement process
  • Maintain internal and external relationships in support of closing the sale
  • Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
  • Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
  • Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
  • Understand the overall industry environment
  • Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
  • Monitor and report on market and competitor activities and provide meaningful reports and information
  • Analyze data and trends to identify growth opportunities

Job Requirements:

Who You Are
  • Excellent executive level communication and presentation skills
  • Process Expert Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy
     
Required Experience
  • 7+ years of leadership experience with a solid focus on negotiating contracts and strategy
  • 5+ years of experience with subscription and software offers
  • Education Bachelor degree; Master’s degree preferred.
  • Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
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